1. Overview
JQL Search Extensions for Jira Cloud (JSE) uses hosted service to index data required JQL keywords. JSE runs on Amazon Web Services Cloud. JSE does not store customer data.
Technical logs are stored for a period of 14 days. Each web request, from and to Jira Cloud, is authenticated and authorized before access is allowed, and all communication is secured through SSL.
2. Data Storage
JSE does not store any customer data. Data for the new JQL keywords is stored in the Jira Cloud instance. We store logs for period of 14 days, which do not contain any customer data. However, for the purpose of troubleshooting, we can change the log level to include keys of Jira projects and issues which were not processed successfully.
3. Access
In order to guarantee proper quality of the service, Digital Toucan support team can access JSE technical logs. The access to the logs is restricted to Digital Toucan employees and consultants only.
4. Backups
JSE does not store any customer data, therefore backups are not required.
5. Commitment to fix security vulnerabilities
The following table represents our commitment to fix security vulnerabilities basing on their CVSS score.
| CVSS Score | Time Commitment |
| High | 7.0 – 8.97 days |
| Critical | 9.0 |
GDPR Compliance
